The Tuition Hub - Lahore

TERMS & CONDITIONS

The Tuition Hub is offering parents reliable referrals for home tuition services. All the services provided by The Tuition Hub or the private tutor(s) are subjected to the terms and conditions that are listed below. You should acknowledge and accept all the terms and conditions before use. FOR Parents/Students

Service

The Tuition Hub is committed to get parents highly qualified teachers, but we do not guarantee that teacher would improve the results of the student. We believe in mutual efforts and we advise that both parties should participate in an equal way to improve the outcomes. Parents are equally responsible for the good or bad academic results of their children and we recommend that parents should spend a little time in motivating their children as teacher alone cannot bring the best results as he/she spends only a few hours a week with the student. In no case, The Tuition Hub will be responsible for the poor academic results of the students. We only guarantee to do our best on our part to help the students find qualified teachers.

Contract

If you find the teacher not suitable for you, then you can request us for a change of tutor within three days. However, once the teacher agrees to take the assignments, he/she is bound to complete at least 1 month without changing the rates or schedule. A tutor can terminate the assignment once a month is completed. We completely discourage such behavior of the teachers and we request you to inform us about any such happening so that we may take necessary actions.

Rates and Schedule

Our coordinators will expose and quote the tuition rates to you. Rates are fixed and strictly non-negotiable. If the teacher tries to negotiate a better for you, you should inform us as this activity is strictly discouraged by The Tuition Hub. If we receive any such complaints against a teacher, we will take severe actions.

Payments

Before commencing the tuition, parents are required to pay first month’s fee to us via bank transfer or EasyPaisa. All the payments should be made within the 48 hours just after the three-day trial classes. If client fails to pay us in advance, The Tuition Hub reserves the rights to terminate all the assignments.

There is no way of paying the tutor on our behalf. Tutors are strictly banned to collect payments. If you decide to make a payment to the tutor directly and the tutor decides to default the payment, then you and only you would be responsible for any losses. Any sort of confusion or inconvenience caused between parents and tutor will not be the responsibility of The Tuition Hub. We highly advise that parents should keep the receipt or transaction id as a proof that they have made the payment. This receipt will prove to be helpful in verifying your payment.

Three-day trial lessons are offered by The Tuition Hub. If you find the tutor unsuitable for you or do not meet your requirements within three days, you can ask to change the tutor, for free of charge.

Location

Tuition sessions will be held at customer’s place. However, we can provide skype tutoring services as well. Tuition requests for the lessons to be held at tutor’s residence will subject to the approval of the tutor.

First Lesson

Once you accept the tutor assigned to your assignment, we recommend you to check the CNIC and qualifications of the tutor on the first lesson.

Cancellation and Postponement

Clients are allowed to make changes in the schedule after the first lesson is over. However, it is not recommended by us to do so as the tutor has already reserved that slot of time for you. If you want to make changes in the schedule, please consult it with your tutor that whether he is in the position to change the schedule or not.

Responsibility

Any claims regarding any injury, damage or loss while attending the home tuition will not be counted in our responsibilities. This exception is also applicable to all cost and expenses incurred as a result of such claims. We are just a firm for arranging tutors and we are not subjected to pay any losses. If tutor found involved in loss and damage to the property of the client, he will be charged by the client directly to pay the losses.

FOR Home Tutors

Registration

Registering for awesome account 500 Rupees that we will consume on Tutor itself in registration process. To qualify as a home tutor of The Tuition Hub, you are shall be:

    at least 18 years’ old,

    minimum Intermediate, O/A Level or diploma qualification, resident of Pakistan.

You must provide scanned copy of your qualifications/academic transcripts when required. The Tuition Hub reserves complete rights to reject any applicants.

Assignments and Commitment

Assignments for the Tuition from our clients will be forward to the tutors via call or SMS. Once you accept our terms and conditions, you allow The Tuition Hub to send you assignments at any time.

If the assignment interests you, you are required to contact back via SMS or call. Please note that assignments would be given requirements of tuition seekers on merit basis and we reserve complete rights to reject any applications for the assignments. If you find yourself not interested in any assignment, kindly reply with: not interested or not available.

Although you share no contact with the client, once you accept the assignments, you are required to make a commitment for at least 1-month lessons. You cannot cancel any assignment until you have completed the 1 month of lessons. However, clients and The Tuition Hub reserves complete rights to terminate the assignment if found unfitting. Postponement and cancellation of the assignments and lessons are strongly discouraged by us. We keep a complete check over the activities of the tutors during tuitions and we will filter out those who are not serious and responsible.

First impression of the tutor is of great importance as they impart how much committed you are to us and to the student. Therefore, the first lesson of every assignment is very important and crucial, and we discourage any sort of delays or cancellations in the first lesson. But if you really in need to change the schedule for the first lesson, then kindly consult it first with the client and then inform us. In order to reconfirm the necessary details, you are supposed to give a call to the client/parents. If the client(s) ask for your qualifications, you are supposed to bring your CNIC and other certificates on the first lesson.

Commission

A commission of the tuition fee, as per details mentioned in table, for first 1st month (only) active lessons is taken from the clients via bank transfer or EasyPaisa in advance in order to secure the tutor. The rest of the dues are subjected to be collected after the completion of the 15 days of active lessons. Since parents already pay us, dues will be paid directly to the tutor. The Tuition Hub will not be responsible for any sort of unforeseen or uninformed changes.

Fee Decided

Commission

Total – Commission

1,000 – 4,000

1,000 Fix

Total – 1,000

5,000 – 9,000

30%

70%

10,000 – 14,000

35%

65%

15,000 – 19,000

40%

60%

20,000 ≤

50%

50%

Compensation

In case, any assignment has not been confirmed as a short-term assignment, (8 weeks or less than that),

once the tuition assignment is confirmed, you are not allowed to cancel the assignment until one month of lessons are completed. If the assignment is terminated by tutor before first 4-weeks of active lessons, we will define compensation policy case to case to the tutor.

Foul Play

We are very well aware of the situations where tutors offer the clients better rates than us and persuade them to cancel the assignments and make private contacts with them. Similarly tutors often force the clients for early termination of the assignments with the purpose of earning better commission. Performance of such acts is highly banned and shall not be tolerated in any case. If tutor found in any such activity, he/she will be held liable in compensating the losses of The Tuition Hub. Moreover, his name will be added into Blacklisted people.

Conduct and Customer’s Complaints

Tutor’s conduct is very important in-home tuitions. Any sort of complains and feedbacks from the clients about the behavior and conduct of the tutor will be taken seriously and tutor will be asked for explanations if required. More complains about a tutor means his lesser chances of getting assignments until and unless he/she changes his/her conduct.

Do Not Call Privacy & Security

The Tuition Hub strives to maintain cordial relationships with its tutors and customers. We actively inform tutors of available assignments through texts and phone calls. By registering with us as a tutor, you have also given your consent to receiving such notices from us. We have taken steps to introduce new measures in order to ensure smooth operations. If you no longer wish to receive notifications from us (no longer offering to tutor), you may indicate so by emailing us at TTuitionHub@gmail.com. If you want to receive notifications from us after you’ve withdrawn your consent, kindly email us at TTuitionHub@gmail.com 

Note

Any loss to the client’s property i.e. tuition place, books of the student, stationery and other stuff by the tutor is highly discouraged by us and tutor would have to pay the losses in any such case.

Disclaimer

 

The Tuition Hub holds complete right to make changes in terms and conditions without any prior notice. 

Updated by: M. Shiraz Ahmad